Toffee Cotton accepts secure payment via:
– DIRECT BANK TRANSFER – to my account
The time I need to prepare an order for shipping varies. Normally it is between 3-7 working days.
All orders will be shipped within 14 days of receiving the order.
If it is a really big order and you need it in a hurry, please contact me first so that I can confirm if your request can be fulfilled.
The service provider used is PostNL & BPost.
To all countries, there is a Registered Post option with which you will receive a Track & Trace tracking number.
For the Netherlands, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden & United Kingdom (UK) we also offer the normal post option at a standard rate.
**If you choose the normal post fee option, the order CAN NOT be tracked or replaced/refunded if lost, therefore I strongly advised you to choose the registered post fee option.**
Buyers are responsible for any customs or duties fees that may apply. Sellers aren’t responsible for delays due to customs.
I DON’T ACCEPT ANY RETURNS
All orders are custom or personalised and unique, therefor no returns can be accepted.
But please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information.
– To communicate with you about your order
– To fulfill your order
– For legal reasons (like paying taxes)
Copyright of artwork remains with Toffee Cotton and does NOT transfer with purchase.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at [email protected].
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your username and password.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, mailing address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. The non-personal identification information may include the browser name, the type of computer, and technical information about the User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
It is not necessary to accept cookies to visit our website. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.
Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. There are two different kinds of cookies: session cookies, which are deleted the moment you quit your browser; and temporary/permanent cookies, which are stored on your data carrier for a longer period of time or, in some cases, permanently. Cookies help us to tailor our website to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.
Most of the cookies we use are session cookies which are deleted at the end of your browser session. We use these to allow you to use our shopping basket function across more than page of our site, for example. We do use some cookies that remain on your computer after you have quit your browser. This kind of cookie enables our system to recognize that you’ve visited our website before and to remember which settings and products you preferred. These temporary/permanent cookies have a lifespan of around one month to ten years, after which they will be automatically deleted. These cookies allow us to collect and analyze data to come up with strategies to improve our website. This makes our website easier for our customers to use and helps us to provide you with personal recommendations of products you may like. Our aim is to offer you a fun, easy shopping experience on a website that is tailored to your tastes.
If you want to find out more information about cookies, go to https://www.allaboutcookies.org.
Toffee Cotton may collect and use Users personal information for the following purposes:
To run and operate our Site
we may need your information display content on the Site correctly.
To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site we may use feedback you provide to improve our products and services.
To process payments we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To run a promotion, contest, survey or other Site feature to send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalfs, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
This document was last updated on 25 November 2022.